Privacy Policy
Last updated: February 2026
1. Information We Collect
When you submit a permit application or contact us through our website, we collect the information you choose to provide, including your full name, email address, phone number, property address, and any details about your project. If applicable, we also collect contractor and architect information you provide, as well as uploaded documents such as architectural drawings, surveys, condo approval forms, NOC documentation, and other supporting files related to your permit or code case.
We may also collect basic technical information such as your IP address and browser type for security and troubleshooting purposes. We do not use this information to track you across other websites or for advertising.
Summary
We only collect the details needed to process your permit, communicate with you, and securely handle your project documents — nothing unrelated to your request.
2. How We Use Your Information
We use the information we collect to:
- Process your permit application and communicate with building departments
- Contact you regarding the status of your application
- Provide notary, NOC, and recording services as requested
- Improve our services and respond to your inquiries
- Comply with legal obligations
We may also use aggregated, non-identifying information to understand how customers use our services so we can improve our processes and website experience. We do not use your personal information to build advertising profiles or sell your data.
Summary
We use your information to work on your permits, keep you updated, meet legal requirements, and make our service better — not for advertising or resale.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with local building departments, county offices, and government agencies as necessary to process your permit application, resolve a code violation, or record documents on your behalf. We may also share information with contractors, architects, engineers, or association representatives you have designated in your application.
In limited circumstances, we may share information if required by law, court order, or to respond to a lawful request from a government authority. When we work with service providers (for example, for secure email or file storage), they are only allowed to use your information to provide those services to us.
Summary
We share your information only with the parties involved in your permits or when the law requires it, and we never sell your data.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use secure transmission methods for form submissions and take care to store uploaded documents in controlled environments with limited access.
However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
Summary
We use reasonable security measures to protect your data and documents, but like any online service, we cannot promise perfect security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal and record-keeping obligations. This typically includes keeping records while your permit or case is active and for a reasonable period afterward for documentation, reference, and compliance purposes.
When information is no longer needed, we take steps to securely delete or de-identify it where reasonably practical.
Summary
We keep your information only as long as we reasonably need it for your project and legal reasons, then delete or de-identify it.
6. Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, and request deletion of your personal information (subject to legal and record retention requirements). You may also request more information about how we process your data.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.
Summary
You can ask to see, update, or delete your information, and we’ll honor those requests where the law allows — just reach out to us.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, such as remembering basic preferences or helping pages load correctly. These may include essential cookies that are necessary for site functionality.
We do not use cookies for behavioral advertising or to sell your browsing data. If we use simple analytics tools, they are used only to understand overall website performance and usage.
Summary
Any cookies we use are to keep the site working smoothly and understand basic usage — not to track you around the internet.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated revision date at the top of the policy.
If we make material changes to how we handle your information, we may provide additional notice (for example, a prominent notice on our website).
Summary
We may update this policy as our services or the law change, and we will always show the latest version and date here.
9. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or if you would like to exercise your privacy rights, please contact us at marilyn@ila.llc or call (786) 343-6264.
Summary
Reach out by phone or email any time if you have questions about privacy, need a copy of your data, or want us to update or remove your information.